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Quality Assurance Investigator


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Quality Assurance Investigator

Perform work as an employer consultant with regard to the Maryland Unemployment Insurance (UI) Program. Duties will include auditing of employer records to verify and ensure appropriate reporting and paying of UI tax and compliance with UI statutory and procedural requirements, collection of past due taxes, identification and registration of employers subject to UI liability, investigation of UI claims for accuracy of benefit payments and conducting special investigation to review potential fraud cases involving receipt of UI benefits by claimant and/or employer misrepresentation. Duties will also include educating employers on the requirements of the UI program by means of group presentations or individual contacts, promoting voluntary compliance with UI law, and working with employers in the areas of risk management and containment of the UI tax costs. Understanding and promoting other Job Service programs will also be an important job function. The position will require computer experience, a valid driver s license, and meeting the requirement to drive a Maryland State Fleet vehicle.

Minimum Qualifications:
Requires two years of college education majoring in a business or public administration, accounting, economics, or legal curriculum. Also requires four years of work experience that included duties related to claims processing, fact finding, accounting, payroll, and auditing and/or application of federal or state guidelines/laws to accomplish objectives of a major program. Up to two additional years of college education in the specified areas may substitute for up to two years of the experience.

Preferred Skills:
Preference will be given to applicants who have a bachelor s degree in the areas indicated in the minimum qualifications. The preferred applicant will have public speaking skills, Microsoft Word, Excel, and PowerPoint utilization skills; negotiation skills; analytical and communication skills.

Application Procedures:
EXTERNAL APPLICANTS must apply through a Job Service office using a signed State of Maryland Application for Employment (SFN 10950). Application forms are available at any Job Service office

The finalist for the position will be subject to state and federal criminal background checks, which includes fingerprinting.
Must be legally authorized to work in the United States. Will not provide Sponsorships.

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